Some businesses tend to shy away from MSP’s thinking that they cannot co-exist alongside their internal IT departments. This, however is untrue, although some organisations rely entirely on MSP’s, others now incorporate managed service providers as part of their info-tech mix working alongside their internal IT department. This mix is proving to be highly effective allowing the internal team to focus on strategic projects that can improve the business function of the organisation. In other words, it’s highly possible to add an MSP as a subsection for your internal IT department, and below are some of the benefits which an organisation may receive by integrating their internal team and a managed service partner.
Fills in the existing gaps
Most internal ICT departments are often stretched thin which means, they usually comprise of few tech-savvy gurus who are supposed to handle all simultaneous processes and problems that are related to their department. In other words, there are only a few workers but plenty of duties to handle. This not only causes a strain on them as individuals and a department as a whole but also reduces their productivity. For instance, an expert in your internal team may be consumed with basic support requests instead of focusing their attention on high-level tasks within their expertise.
Hiring a managed service provider to work alongside your internal department can help fill the gaps, you employ a group of experts who are proficient in areas that your internal team find challenging or lack resources to effectively support. This allows your team to focus on their core areas of expertise while the external team acts as IT support and fills the gaps, hence boosting output from the entire department. As a result, you get to enjoy peace of mind knowing that the organisation is utilising resources in the most efficient way.
MSP’s create a proactive instead of a reactive business model by eliminating downtime
With most IT department’s resources stretched, the organisation becomes reactive. Without sufficient resources and a reactive business model, the organisation slows drastically with the achievement of business goals. Why? Well, when your team is working solo, every task no matter how major or minor is often pinned on them. This means that in the case of an emergency, they’ll have to drop whatever they were handling, regardless of the importance and deal with the crisis on the ground. This results in unfinished or mismanaged projects. By employing an external entity to handle specifically helpdesk and support or in contrast, specifically projects, the internal team can continue its ongoing focus on what works for them. Resulting in faster resolution times, more resources to provide a proactive support model and project completion within the specified timelines.
Employing an MSP like Payneless IT allows your business to operate on a proactive basis instead of a reactive one. In other words, by working in conjunction with your internal department, MSP’s offer the much needed IT support as they monitor your infrastructure around the clock to ensure it’s running as it’s supposed to. In addition, they also identify and address imminent problems to ensure that issues can be identified and addressed before becoming business-critical.
MSP’s provide flexibility and the ability to upgrade your infrastructure
As a business grows, IT demands increase. What does this mean? As your business grows, the info-tech demands not only increase but are no longer the same. Therefore, the tasks that your internal team previously handled expertly, increase and become more challenging. However, MSP’s with a continual learning culture can resolve these knowledge gaps and implement new infrastructure to support the new demands. So the organisation not only stays on par with the current demands but also surpass them. That creates the additional technological resources required by your internal team to complete the earlier mentioned tasks effectively. Thus offers flexibility which speeds up the achievement of your firm’s goals while at the same upgrades your business to the most recent technology, hence arming you with the relevant tools to gain a competitive advantage.
MSP’s offer you accountability
When an MSP comes in as a subset of your Info-tech mix, they do not just handle all the random tasks. In other words, your internal department will deal with specific duties while staff from the managed services team will handle the ones you designate to them. That makes them accountable for whatever areas they manage. For instance, if our squad from Payneless IT deals with complex backup and disaster recovery solutions, we accept accountability within the organisation and ensure consistency and transparency surrounding those services. Dedicating particular functions within your IT allows the internal team to focus on what they do the best, outsourcing the additional functions to a team of experts who are accountable for those functions and can ensure they work smoothly and efficiently or have the resources to immediately action issues if they arise.
Creates room for growth and accomplishing business objectives
Your internal staff can focus on strategic business goals. This means they can delegate business projects if the internal team lacks resources. This creates more room and time for your internal team to come up with strategies and solutions which enable them to implement strategic initiatives and projects, which in return help propel your firm towards the apex of success without having to worry about technical details as skilled staff from MSP’s will handle these. That ensures that all the strategic initiatives and projects are implemented on time, thereby facilitating growth and expansion.
Contact us now if you’d like to discuss how integrating an MSP like Payneless IT into your internal IT department can help support your organsiation as it scales.