As technology continues to evolve, the demand for efficient IT support and service desk operations increases. The introduction of artificial intelligence (AI) in the IT service desk has transformed the way businesses address and resolve technical issues. In this blog...
The Australian Signals Directorate’s (ASD) “Essential 8” techniques to reduce cyber security incidents are a collection of cyber security best practices that, when successfully followed, will provide your organisation with a baseline cyber security...
As we transition to the digital world and do a lot of work that is dependent on technology, it is highly essential that we have a good backup strategy for any issues that might occur. In our previous blog, we have discussed what is a backup and listed several benefits...
Within the technological ecosystem, disasters can strike anywhere, anytime. As we have seen with recent news events even the largest most well-guarded organisations are not impervious to catastrophe. At Plex IT we believe that having the right backup solution...
Business process automation can revolutionize how an organisation handles repetitive tasks, streamlining their operations and administration leveraging different software and platforms. According to this, article from Netsuite, “Overall, BPA can be defined as...